Submit a request – Homepage Modulari Support

What is your question about?

Your email address

What is your order number?

You can find these in the order confirmation (email) and on the shipping label.

What is the cause of the problem?

We will send you our new black plates free of charge. Do you have Forex or aluminum? Would you please degrease the wall elements first? Then firmly press the plates as shown in this video.(optional)

<img src="https://modulari.com/images/_service/formulier_witte_plaatjes_EN.png" />(optional)

Did you clean the wall before hanging?

We will send you new strips free of charge. Since the regular strips do not adhere well to your wall, you can now choose between powerful or permanent strips. In the images below, you can see the differences for each strip.(optional)

In most cases, the cause is dust or grease on the wall. It is best to clean the wall first in the following way and then perform a new test:(optional)

<img src="https://modulari.com/images/_service/formulier_strips_hechten_niet_EN.png" />(optional)

Do you have enough strips left to test again?(optional)

We will send you new strips free of charge. In this case, you can also choose our powerful or permanent strips. In the images below, you can see the differences for each strip.(optional)

<img src="https://modulari.com/images/_service/formulier_plakstrips_EN.png" />(optional)

Which adhesive strips would you like to receive?

How many wall panels do you need new strips for?

How many wall panels do you need new tiles and magnets for?

Have any wall panels been damaged?

We will of course remake these for you. If there are any costs associated with this, we will contact you first. Please upload a photo of the damage below, as well as a clear overview of the photos that need to be remade.(optional)

Hide form subject(optional)

Subject

Comments:

Feel free to let us know if we can assist you with anything else.

<img src="https://modulari.com/images/_service/formulier_beschadiging_EN.png" />(optional)

Upload the attachments here.(optional)

description(optional)

Let us know if we can assist you with anything else.(optional)

field modifier(optional)

{{field_modifier id="5532532544146" exclude="ticket-field_normal-strips"}}

exclude damage values(optional)

{{field_modifier id="6108491451154" exclude="schade_oorzaak_verzending,schade_oorzaak_gebruiker"}}

Attachments(optional)

Add file or drop files here